Cancellation & refund policy
Plans change — we keep our rules simple and predictable so you always know exactly where you stand.
100% refund
Cancel free of charge. The full amount you paid is returned, with no administration fee.
50% refund
Half of the rental total is refunded; the remaining half covers the vehicle being held off the fleet.
No refund
The reservation is non-refundable at this point, but you may reschedule once, subject to availability.
No refund
If the car is not collected within 3 hours of the booked time without notice, the booking is closed as a no-show.
How refunds are paid
Refunds are issued to the original card used at checkout. Once we approve the cancellation, the money is released immediately on our side and typically appears on your statement within 5–10 business days, depending on your bank.
Changing your dates instead
Date or vehicle changes are free when requested more than 48 hours before pickup and are subject to availability. If the new dates cost more, you pay only the difference; if they cost less, the difference is refunded under the same terms above.
Cancellations by us
If we ever cannot supply your booked car, we will offer an equivalent or better vehicle at no extra cost. If you prefer not to accept the alternative, you receive a full 100% refund regardless of timing.
How to cancel
Email or call us with your booking reference (for example MZ-XXXXXX), which is shown on your confirmation screen and in your confirmation email. We are reachable 24/7 on +30 2253 042153 or via the contact page. Your cancellation takes effect from the moment we receive your request.